The Customer Service Connection (PAL)

Item: 4003P

PAL Format
Running Time:  26 minutes

This program is designed to ensure that everyone who works with customers understands both sides of the customer service connection. Learn to greet, listen, observe, evaluate and respond, manage rushed and overly-busy situations, resolve customer complaints, handle angry and manipulative customers and more.

Product Weight: .6250 lbs
Member Price: $49.95     Non-Member Price: $89.00